17 Oct 2023 18:33:10
Went to the crystal palace game, only to find someone sitting in my seat that i have got a season ticket for and have had for over 30 years, told the occupant he had my seat and showed him my season card, suggested he should contact a steward and explain, within 5 mins he came back with a steward who told me i would have to vacate my seat and allow the guy to have it, because the club policy is that etickets have priority over season tickets, i was involved with a senior steward and the police but had my card taken off me by the steward and was told i could collect from the ticket office on monday, however the police were in agreement with me and i refused to move and stayed in my seat, i contacted avfc complaints, and eventually got a reply from the ticketing supervisor, who confirmed that it is club policy that etickets do have priority over season tickets, i told him that their policy is obviously wrong and supporters who pay their money up front should clearly be given priority, and should be amended immediately. I was offered a goodwill gesture of a free game in the europa qualifying stage or free entry to the 1874 lounge at a league game of my choice, i declined and told them to donate it to charity.i was not looking for compensation, but loyalty to season ticket holders who show loyalty to the club

{Ed002's Note - This is outrageous and you need to take it up with the club and the supporters group. Hopefully it will get resolved.}

1.) 18 Oct 2023
18 Oct 2023 15:19:42
Did take it up with the club, the result is printed within the post i submitted, perhaps the supporters group should be informed incase anyone else suffers the same situation.it certainly is outrageous and does nothing to enhance club/supporter loyalty.

{Ed002's Note - Sorry about this. Get in touch with the supporters group. Let us know what happens.